FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

	Do you deliver to my area? We deliver to the Mansfield, MA and surrounding areas. Please call to check if we can deliver to your town. There may be an extra charge for deliveries outside our normal area.
	Is a deposit required to reserve your date? To reserve your date, a $50 deposit is required up front. We accept cash, checks, and Visa or MasterCard - just give us a call. Balance is due at the time of delivery. Keep in mind, we reserve the right to keep your deposit if you cancel within 48 hours of the intended rental date.
	How long can I keep the Moonwalk or other rentals? The standard length of rental is approximately 6 hours. While we want you to enjoy the unit for as long as possible, we try to get all our moonwalks down before dark. Therefore, if your party is going on into the night, we may have to come before the party is over to retrieve the unit. If you would like to reserve them for an extended length of time we will work with you on a pro-rated basis provided there are no overlapping reservations. Each reservation is given personal attention and we will be as flexible as possible when working with you and your schedule. NOTE: If bad weather is approaching, we may need to come early to retrieve the unit.
	How far in advance can I reserve my Moonwalk or other rental? The earlier you can make your reservation the better your chance at getting the date you want. We appreciate as much advance notice as possible, but we will always work with you even if it’s a last-minute request.
	How much space is required for setup and proper use of the Moonwalk? Each unit is 15' x 15', so an area 20’ x 20’ is more than enough space for the standard Moonwalk. Any in ground sprinkler systems should be shut off and not protruding. Don't forget your vertical clearance! You'll need an area free of low wires and branches, about 13-15 feet high. The Slip 'n Slide is 31 feet long and we recommend at least 15-20 feet of running space to get the best results.
	Do I need to provide anything or do anything special? Bouncin’ For Fun will provide and set up all necessary equipment, including extension cords. The blower motor will need to be located within 75 feet of a standard electrical outlet. (We can rent you a generator if no electrical outlet is available.) An area that has been cleared of any debris or pet droppings will keep the setup process quick and efficient.
	Where can I have the Moonwalk setup? A moonwalk can be set up in many different places on your property. The surface must be mostly flat and relatively firm - grass, concrete, asphalt, and smooth gravel are all acceptable. We will anchor the unit either by driving stakes into the ground or by using sandbags where stakes cannot be used. We cannot set the bouncers up: near swimming pools, steep inclines, next to fences, trees or rosebushes, or in very windy weather. Keep in mind that we use a tarp underneath the moonwalk or slide and it may cause some browning of your lawn. With proper watering, this should return to normal in a week or two.
	My yard slopes a bit- will that be OK? Yes. A slight slope is not a problem. Typically, we will place the entrance of the unit at the top of any slope. If the slope is too steep, we may not be able to set up in that location. Your installer may request an alternate location so please have one in mind. The safety of the children is the most important consideration when selecting a setup area.
	How do they stay inflated? The bouncers stay inflated using an electric blower, which provides continuous airflow and keeps the bouncer inflated. The blower runs continuously and uses approximately .14 cents of electricity per hour. Your blow dryer uses more than that! If there is a power failure, the bouncer will begin to deflate, at which time the kids must calmly exit the bouncer. Overloading a circuit or inadvertently unplugging the fan usually causes power failures.
	How safe are your Moonwalks? All of our Moonwalks are clean and well maintained. We disinfect before and after every rental. It will be necessary for an adult to be in direct supervision of jumpers at all times. By following basic rules all children will be safe and have a great time. If you have a pool, please be sure children are dry before entering the jump. If you need someone to stay with the unit to supervise the jumpers, Bouncin’ For Fun can provide an attendant for an additional cost.
	How many jumpers can be in the Moonwalk at one time? As a rough average, there can be six to seven jumpers jumping together, but it really depends on the size of the children. Each moonwalk has a chart showing weight restrictions. What keeps the moonwalk the safest is to separate the smaller kids from the bigger kids.
	What is the Bouncin’ For Fun's policy on inclement weather? We cannot set up the unit if it's raining, drizzling or if winds are over 30 mph. If rain is imminent, or approaching, we will use our discretion as to whether it is safe to put up the moonwalk. Please keep in mind, we want you to have a safe and happy experience. The blower cannot be left out in the rain and...Wet vinyl is slippery and dangerous! Once the unit is set up, we will be unable to provide any reimbursement or refund for bad weather. If recent weather has caused the ground to become muddy, you will need to find an alternate location. If the weather is not cooperating on the day of your event we will be happy to work with you to reschedule your reservation with no cost or penalty.
	What happens if I need to cancel or reschedule my reservation? Simply give us a call. If you need to reschedule your reservation we will work with you to choose another day. We do request that you provide us with as much advance notice as possible. The sooner we know about the need to reschedule the more flexible we can be.
	What should I expect on the day of the party? How does the process work? We will deliver and set up the unit at a prearranged time, which could be up to two hours prior to your party. Before and during setup we will discuss placement options for the unit, review the rental agreement, and go over any questions regarding safety, proper use, and any other topic you wish to discuss. If payment has not already been made, it will be due upon setup of the unit. We will arrive to take down the unit at the prearranged time. We request that you leave the unit inflated until we arrive, if possible, as we must clean the unit before packing it up.
	Can I use a Moonwalk at a park? Absolutely. You will need to reserve the area and get a permit if necessary. We can provide a generator, if necessary, for an additional fee.

Why can't I pick up the bouncer and set it up myself to cut costs?
Safety is our number one concern. While some companies will allow the homeowner to pick up & set up the unit, we do not feel that is a good idea. Our set up personnel will evaluate the set up area, use the correct size & type of power cords and make the all-important connections between the blower & bouncer. They will use the proper straps and spikes to secure the bouncer to the ground. Most homeowners do not have the experience to notice any safety issues before they arise. Our price to you will include delivery, setup and take down. - No hidden costs!

Do you have Insurance? Yes, Bouncin’ For Fun is licensed by the state of Massachusetts and fully insured for general liability coverage. In fact, the State of Massachusetts now requires all inflatable rental companies to have insurance. However, we are only responsible for our own negligence; not yours. This statement in no way implies legal responsibility. In reserving your Moonwalk you will be required to sign a rental agreement and "Release Waiver" form that lists specific terms and conditions of the rental.

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